Frequently Asked Questions

Are you hosting in-person classes?

Since the pandemic, we have had to close all workshop locations. We have pivoted our business to DIY@Home kits. They come with everything you need for a fun creative experience. Kits can be shipped to your door or arrange for local pickup. Check out the shop!

How does a DIY@Home kit work?

1. Order your DIY@Home kit by visiting the shop page. This is where you will select your design, paint and stain colors.

2. Arrange a time to pick it up locally in Nashville or if you selected shipping you will wait for it to arrive. 

3. Open your kit and get creative anywhere you want.

Pro tips: Create with friends while enjoying conversation and your favorite beverage. This can be done virtually or socially distanced!

Can I make a custom project?

Absolutely! One of our designers will work with you to create your own design for an additional fee. Contact us with specifics (size, font, words, style etc.) to get started with your custom design!

What is your cancellation policy?

If you need to cancel your order and it has not been processed, there will be a full refund issued. 

Do to the custom nature of our business, once the kit has been prepared there will be no refund issued.

What is the cost of a DIY@Home kit?

$35 – $65 per kit, it depends on the project you select. Check out our shop to see all of our 100+ designs and their pricing.

Do you offer private parties / team building?

We love creating and celebrating with our guests at CraftLove!

We offer table reservations (4-10 ppl) and private events (11+ ppl). Learn more and contact us on our private parties page.

Do you offer shipping and local pickup?

Yes! The local pickup option is in South Nashville and available 7 days a week. The projects are typically ready within 48 hours. If you need it rushed, please reach out via email.

We ship anywhere in the continental US and the shipping days are Monday, Wednesday and Friday. They typically arrive in 3-5 business days. If you need it by a specific date please reach out via email. **currently shipping is taking up to 14 days**

Do you sell gift certificates?

Yes, gift certificates can be purchased in-person at any of our workshops or on our website.

I have my own design, can you print it for me?

I am happy to help you turn your own design into a custom stencil. Please email me with more details! 

Can I still order the oversized projects that you used to offer?

If you would like a design but want it on a larger board, please reach out to me via email. They can still be available for local pickup! 

Do you have kits that kids would have fun creating?

Yes, kids love creating our wood projects. It is best for ages 6 and up but younger children would enjoy being a helper. 🙂 

This is a gift, will it come wrapped?

We do not offer wrapping at this time.